Our unique business model delivers tangible benefits.
Shipshape IT’s philosophy, people and processes are underpinned by a state-of-the-art infrastructure for conducting company and client operations.
Our clients’ data is securely replicated and backed up, providing unsurpassed protection for their informational assets and investments. Our private cloud facilities are fully redundant and physically secured with bio-metric and access card concurrently required for entrance. Put simply, our facilities—and our clients’ data—are secure.
Over the past decade, we’ve continued to mature our processes and implement improvements through the development of custom software designed to optimize service delivery and the client experience. Shipshape IT’s Operations Portal is the foundation of White Glove IT Service.
When it comes to IT services, technical expertise is not enough. The right people and processes are also essential. And at Shipshape IT, we combine people, processes and technology in a transformational way.
Our methods connect to form a strong framework for keeping your organization’s IT operations running smoothly—so you can concentrate on running your business. We prevent and solve problems; collect, maintain and disseminate data; and record and document progress. This holistic approach is obvious from the start. We begin each new client relationship by first asking clients the right questions, then listening to their answers until we’ve properly defined their needs and goals. Only then do we formulate, implement and manage effective IT policies, response protocols and strategic guidance that conforms to the needs and budget of each unique client. From there, our goal is continuous improvement. After all, our interests and those of our clients are aligned—by design. The result is superior service.
These methods are supported by sophisticated technologies and tools. For example, our proprietary online Operations Portal tracks all client issues and their resolutions and provides essential documentation, recording their service and purchase history, procedures, policies, system components and other relevant data. Through Portal, clients may also view the live status and history of all monitored systems at any time.
Our fixed-price model places Shipshape IT firmly in alignment with our clients and mandates our proactive stance by default. Mutual success is realized when IT operations are efficient and trouble free, and when support provides rapid resolution to your staff at the same predictable fee.
Under Shipshape IT’s model, our incentive is to maintain staff and systems with maximum effectiveness. This means we hire amazingly talented people—and you never have to look at a bill and scratch your head.
The way we see it, if you’re our client, you hired us to perform a critical mission. Our infrastructure and expertise should be available to you without limitation in order to accomplish this mission.
Many competitors charge an hourly rate for services which in turn creates an economic incentive to hire staff that costs less yet requires more time to complete a job. After all, more billable time means more revenue, and less expensive staff means less overhead.
Have you ever wondered, “why did that take so long?” when reviewing an IT services bill? Under Shipshape IT’s Critical MaaS, our incentive is to maintain staff and systems with maximum effectiveness.
(See also: Strategic IT Consulting)
Any interruption to your business is a serious one, so why complicate things? Shipshape IT understands that consistent service quality and response time are essential to retaining satisfied clients. Our policy is to respond to all Critical MaaS support requests within fifteen minutes during our normal business hours of 8:00 am to 9:00 pm EST Monday through Friday with emergency support available from 9:00 am to 5:00 pm on weekends.
We also understand the need to address mission critical failures immediately, no matter when they occur. We monitor critical systems 24×7, whether they’re in your facilities, ours or with your cloud provider. When issues arise we initiate our response based on protocols that you designate and that we document during the deployment process.
We depend on our service, not burdensome contract terms, to retain our clients. After 90 days, clients are free to leave with 30 days notice. 93% of our clients stay with us year over year. We encourage you to ask to speak with our customers when evaluating Shipshape IT.
Portal is Shipshape IT’s foundation for operations management essentials and the often neglected administrative and logistical elements of MSP service delivery. Portal’s inherent documentation, policy/procedure-detail, traceability, versioning, and change-control-tracking are all essential components to ensure you have proper oversight and documentation to verify Shipshape IT’s performance is up to White Glove standards.
Portal tracks all client issues and their resolutions and provides essential documentation, recording their service and purchase history, procedures, policies, system components and other relevant data. Through Portal, clients may also view the live status and history of all monitored systems at any time.
The combination of long term employees and long term clients creates further alignment between Shipshape IT and our customers.
Shipshape IT’s sustained success can be attributed to hiring the right people, supported by a strong management team and the right business model. All of these elements are required to attract and retain the best staff for the simple reason that good people need to grow. Accordingly, they demand a dynamic work-environment full of challenges and opportunities for advancement and growth. This is certainly available to them at Shipshape IT.
The way we see it, if you’re our client, you hired us to perform a critical mission. Our infrastructure and expertise should be available to you without limitation in order to accomplish this mission. Critical MaaS clients benefit from regularly scheduled meetings with senior management and technical staff to capture and prioritize opportunities for continual improvement to operations and security. These initiatives are memorialized and tracked within Portal.
(See also: Unlimited Support)
As your business and technology advance, there will inevitably be the need to purchase hardware and software to implement improvements to your IT operation. Shipshape IT makes recommendations based on best available technology for each unique business situation and are driven strictly by our alignment with our clients. Subsequently, we do not resell the products we recommend for profit.
For most of our clients, we provide a fully transparent shopping cart of the recommended solutions and vendors complete with all of the logistical information needed to place the order directly. Should you prefer for Shipshape IT to make the purchase on your behalf, a small handling fee will be added. All purchase receipts and warranty information are then stored in Portal for future reference by our team or yours.
Businesses respond to incentives. If your IT support company profits when your server crashes, what is their incentive to proactively work to prevent that failure? Under Shipshape IT’s Critical MaaS, if you experience a major IT failure you don’t pay for the fix. We do. It’s in our interests—and yours—to prevent that failure from happening. Our interests are aligned, and the result is White Glove Service.
At Shipshape IT, things are uncluttered and uncomplicated. You will not find hourly billing, fine print, up charges for overtime, or complex charts detailing service options you don’t need. What you will find are unlimited services, reasonable flat rates, no early termination fees for ending a relationship, and highly competent staff using a standardized toolset and consistent methods to help your organization’s IT infrastructure run smoothly—so you can concentrate on running your business.