Count on our IT support team for seamless operations. We provide swift solutions to technical issues, ensuring your business functions smoothly and efficiently, so you can stay focused on growth.
Protect your valuable data and digital assets with our robust cybersecurity solutions. Our proactive measures safeguard your business from cyber threats, ensuring peace of mind in an increasingly connected world.
Streamline operations with our proactive managed IT services. We handle everything, from monitoring to maintenance, so you can focus on what matters most
Leverage our expert IT consultants to strategize and optimize your technology landscape. We tailor solutions to fit your unique needs, ensuring your business thrives in the digital age.
Shipshape IT supports small and mid-sized organization goals with customized IT support solutions aligned to their growing needs. As your strategic IT partner, Shipshape IT remains committed to providing exhaustive support services from infrastructure support, web hosting, data, and backup recovery, to end-user support.
“Prevention is better than cure” holds true for us, since Shipshape IT’s culture has always leaned toward taking a proactive stance against emerging IT issues. Every path to solution starts with the Support Requirements Assessment; a detailed evaluation of your business’s most critical aspects, assets, and policies. This company-wide evaluation reveals weaknesses, vulnerabilities, and gaps that can be filled cost-effectively by Shipshape IT’s seasoned technical staff.
We understand the need to address mission critical failures immediately, no matter when they occur. We monitor critical systems 24×7, whether they’re in your facilities, ours or with your cloud provider.
Shipshape IT follows a fixed-price model, aiming for efficient IT operations and quick issue resolution through proactive support. Clients benefit from predictable monthly fees and skilled staff, avoiding billing confusion.
Clients can terminate our services after 90 days, as we prioritize surpassing expectations over contractual obligation. Our impressive 93% client retention rate reflects our commitment. Feel free to contact our customers for feedback.
Portal tracks all client issues and their resolutions and provides essential documentation, recording their service and purchase history, procedures, policies, system components and other relevant data.
The way we see it, if you’re our client, you hired us to perform a critical mission. Our infrastructure and expertise should be available to you without limitation in order to accomplish this mission. For Critical MaaS clients, your fee remains the same.
Shipshape IT’s sustained success can be attributed to hiring the right people, supported by a strong management team and the right business model. All of these elements are required to attract and retain the best staff.
Critical MaaS clients benefit from ongoing consultation at no additional fee. Shipshape IT management and senior technical staff hold regular meetings with Critical MaaS clients to discuss evolving and new technologies, potential risks or gaps presented by new threats and the general welfare of your IT operation and supported staff.
As your business and technology advance, there will inevitably be the need to purchase hardware and software to implement improvements to your IT operation. Shipshape IT makes recommendations based on the best available technology for each unique business situation and are driven strictly by our alignment with our clients.
This means rapid response to technical issues. It means predictable and consistent billing. It means uncluttered and uncomplicated options. In short, it means superior service.
As your business grows, it becomes evident that more equipment will be required to support users and satisfy growing demand. One aspect of our IT support in Baltimore MD is mapping and documenting your current IT ecosystem. Our IT staff will conduct a thorough inventory of existing network equipment, storage devices, and security measures. By projecting future growth, we’re able to create a scalable, informed IT strategy that aligns with your ever-growing needs.
Operating in a highly regulated field such as finance and banking, legal, or healthcare calls for strict adherence to state and federal regulations. Non-compliant businesses stand higher risks of getting dragged into costly legal battles. It is in our best interests to pair you with a support technician with substantial experience in your specific industry, to ensure compliance with industry regulations through education and proper data security implementation.
To determine if our services are a good business fit for your organization’s needs and gain insight into your people, plans and priorities.
This due diligence, performed at our expense, by senior technical staff, ensures that our proposal to you is uncluttered and tailored to your business.
There are additional benefits in the overview, here.
Our services are uncomplicated and uncluttered and so are our proposals.
Your proposal will be tailored to your organization's specific needs and will provide recommendations for any issues identified in the assessment.
Once an agreement is executed, your Deployment Manager is assigned
The Deployment Manager is tasked with becoming the subject matter expert on your IT operations and logistics.
After contract execution and prior to service initiation, your Deployment Manager will work with stakeholders to plan a secure, orderly transition to Shipshape IT services.
The starting point for Shipshape IT to document information unique to your organization for proper IT operations and business management.
Examples include data retention policies, resource access, license tracking, after-hours access, vendor tracking, procurement authority, equipment warranties, and more.
Support requests are directed to the Deployment Manager while documentation and deployment of services are completed.
Once the documentation and deployment tasks are completed, requests are directed to the Support Desk.
Your Deployment Manager will remain as your technical advisor, taking a proactive role in future technology initiatives and the smooth operation of your network.
You know for sure that you need IT support when your day-to-day operations are continuously halted by downtime, network issues, or total equipment failure. Baltimore IT support providers can get your business back up to speed. The professional IT staff at Shipshape IT can help you overcome challenges with your infrastructure and detect and fix IT issues that your in-house team may lack the skills for.
What sets our services apart is that, unlike the competition, we hire the best technical staff that takes only the amount of time required to do the job. When in contract with our clients, our industry expertise, technical staff, and resources are at your disposal without limits. There are no schemes, no clever tactics, or hidden charges designed to dig deeper into your pocket.
We respond to all client support requests within 15 minutes, provided that you reach out to us within normal working hours. We further extend support over the weekends for emergency requests. More specific details about our support services will be discussed in your contract and before onboarding.
All information about Baltimore City’s technology initiatives, plans, and programs is available on the Baltimore City Information & Technology (BCIT) website. Here, you can find additional resources with regard to the available tech opportunities and so much more!