Transform Your Business with Expert IT Consulting in Baltimore

Tailored IT Strategies for Your Unique Business Needs

Struggling with IT issues can be overwhelming

Discover how our Baltimore IT consulting services can streamline
your operations

IT SUPPORT

Count on our IT support team for seamless operations. We provide swift solutions to technical issues, ensuring your business functions smoothly and efficiently, so you can stay focused on growth.

CYBERSECURITY

Protect your valuable data and digital assets with our robust cybersecurity solutions. Our proactive measures safeguard your business from cyber threats, ensuring peace of mind in an increasingly connected world.

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MANAGED IT SERVICES

Streamline operations with our proactive managed IT services. We handle everything, from monitoring to maintenance, so you can focus on what matters most

IT CONSULTING

Leverage our expert IT consultants to strategize and optimize your technology landscape. We tailor solutions to fit your unique needs, ensuring your business thrives in the digital age.

Comprehensive IT Assessment

Shipshape IT’s policy mandates that a comprehensive assessment of your existing IT ecosystem be done ahead of solution or strategy implementation. Our meticulous approach involves collecting information on key business functions through a comprehensive Support Requirements Assessment (SRA). Shipshape IT’s SRAs are high-level assessments conducted by our finest senior staff – going far beyond taking inventory of basic computer functions and network performance. Assessment operations are recorded and documented as a starting point for averting future untimed operations disruptors and their associated costs.

Customized IT Solutions to Meet Your Business Needs

Dwindling operations signal a forthcoming dip in performance and productivity and a spike in costs. The last thing your business needs in a time of uncertainty is a network that doesn’t support all users and equipment that barely addresses your growing needs. Shipshape IT’s strategic management framework forecasts the demand generated by such vital functions as cybersecurity, file storage, supplier management, backup, and disaster recovery. What’s more, our support options can be deployed remotely or on-site by our expert IT technicians at no extra cost.

Experience unmatched dedication and personalized attention

15-MINUTE RESPONSE

We understand the need to address mission critical failures immediately, no matter when they occur. We monitor critical systems 24×7, whether they’re in your facilities, ours or with your cloud provider.

TRUE FIXED PRICE

Shipshape IT follows a fixed-price model, aiming for efficient IT operations and quick issue resolution through proactive support. Clients benefit from predictable monthly fees and skilled staff, avoiding billing confusion.

FLEXIBLE AGREEMENTS

Clients can terminate our services after 90 days, as we prioritize surpassing expectations over contractual obligation. Our impressive 93% client retention rate reflects our commitment. Feel free to contact our customers for feedback.

DOCUMENTATION

Portal tracks all client issues and their resolutions and provides essential documentation, recording their service and purchase history, procedures, policies, system components and other relevant data.

UNLIMITED SUPPORT

The way we see it, if you’re our client, you hired us to perform a critical mission. Our infrastructure and expertise should be available to you without limitation in order to accomplish this mission. For Critical MaaS clients, your fee remains the same.

CONSISTENT STAFFING

Shipshape IT’s sustained success can be attributed to hiring the right people, supported by a strong management team and the right business model. All of these elements are required to attract and retain the best staff.

CONSULTING INCLUDED

Critical MaaS clients benefit from ongoing consultation at no additional fee. Shipshape IT management and senior technical staff hold regular meetings with Critical MaaS clients to discuss evolving and new technologies, potential risks or gaps presented by new threats and the general welfare of your IT operation and supported staff.

NO PRODUCT MARKUPS

As your business and technology advance, there will inevitably be the need to purchase hardware and software to implement improvements to your IT operation. Shipshape IT makes recommendations based on the best available technology for each unique business situation and are driven strictly by our alignment with our clients.

WE DON'T JUST WISH YOU BON VOYAGE. WE’RE ON BOARD!

This means rapid response to technical issues. It means predictable and consistent billing. It means uncluttered and uncomplicated options. In short, it means superior service.

We've streamlined our onboarding process to
save you time and hassle

Discovery Call

To determine if our services are a good business fit for your organization’s needs and gain insight into your people, plans and priorities.

Mutual Privacy

Before we ask you to discuss your IT operations in detail, we protect your privacy via a Mutual Non-Disclosure Agreement.
You can review it here here.

Requirements Assessment

This due diligence, performed at our expense, by senior technical staff, ensures that our proposal to you is uncluttered and tailored to your business.
There are additional benefits in the overview, here.

Shipshape IT Proposal

Our services are uncomplicated and uncluttered and so are our proposals.
Your proposal will be tailored to your organization's specific needs and will provide recommendations for any issues identified in the assessment.

Contract Execution

Once an agreement is executed, your Deployment Manager is assigned The Deployment Manager is tasked with becoming the subject matter expert on your IT operations and logistics.

Kickoff Meeting

After contract execution and prior to service initiation, your Deployment Manager will work with stakeholders to plan a secure, orderly transition to Shipshape IT services.

Intake Planning

The starting point for Shipshape IT to document information unique to your organization for proper IT operations and business management.
Examples include data retention policies, resource access, license tracking, after-hours access, vendor tracking, procurement authority, equipment warranties, and more.

Service Initiation

Support requests are directed to the Deployment Manager while documentation and deployment of services are completed.

Intake Complete

Once the documentation and deployment tasks are completed, requests are directed to the Support Desk.
Your Deployment Manager will remain as your technical advisor, taking a proactive role in future technology initiatives and the smooth operation of your network.

Ready to experience exceptional IT Consulting services in Baltimore?

Hear what our satisfied clients have to say

Explore how our IT expertise has benefited various sectors

LAW FIRMS

HEALTHCARE

FEDERAL CONTRACTORS

NON-PROFIT ORGANIZATIONS

Got questions about our IT consulting services in Baltimore?

Behind every successful business operation and every happy customer is the right tools, technologies, and processes. Part and parcel of our IT consultation culture at Shipshape IT is to guide our clients to the best-in-class IT solutions that will bring the greatest value for their money. Not to mention, every recommendation we make for your business has already been discussed in detail with our exceptional senior IT staff.

Absolutely! Any small or medium-sized business experiencing growth needs more powerful infrastructure to crush its goals and rescue its operations from “black swan” events. Shipshape IT offers customized solutions inspired by our comprehensive assessment of your needs. In doing so, we help our clients avert downtime, anticipate disruptions, and avoid unforeseen costs.

Unlike the competition, we schedule meetings between our clients and our senior technical staff to further discuss your business goals and develop strategies that will align your technology to these goals. All this comes at our cost since as your strategic IT partner, it lies in our interests to find and close new gaps left by emerging challenges.

Our IT consulting services can help you minimize costs and boost efficiency in one of two ways: first, Shipshape IT never recommends technology solutions that you don’t need. Secondly, we hire the best hand-picked staff – so, no more unnecessary extra hours charged to your account. As such, you can rest assured knowing that your technology needs rest in the right hands.

Todd A. Carter has served as Chief Information and Digital Officer for the City of Baltimore since 2019. The once Vice President of IT for Exelon helped the City’s employees work flexibly by ensuring a safer computing infrastructure in the 2019 Ransomware attack.

Baltimore, MD