IT Support Arlington: Empower Your Business with Expert IT Services

Comprehensive IT Support and Helpdesk Solutions for Businesses in Arlington VA

Navigating the complex world of IT can be overwhelming

Our comprehensive IT support services are designed to tackle your technical challenges

IT SUPPORT

Count on our IT support team for seamless operations. We provide swift solutions to technical issues, ensuring your business functions smoothly and efficiently, so you can stay focused on growth.

CYBERSECURITY

Protect your valuable data and digital assets with our robust cybersecurity solutions. Our proactive measures safeguard your business from cyber threats, ensuring peace of mind in an increasingly connected world.

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MANAGED IT SERVICES

Streamline operations with our proactive managed IT services. We handle everything, from monitoring to maintenance, so you can focus on what matters most

IT CONSULTING

Leverage our expert IT consultants to strategize and optimize your technology landscape. We tailor solutions to fit your unique needs, ensuring your business thrives in the digital age.

Network Monitoring and Management

Your network is the centerpiece of all IT-driven operations. But carving out performance or security issues with surgical precision calls for real Arlington IT support specialists with relevant tools and expertise. At Shipshape IT, our intricate understanding of the interdependent relationship between workstations, client devices, cloud infrastructure, and your internal and remote teams equips us with an aptness for delivering customer-centric solutions with urgency and proactivity.

IT Infrastructure Management

Are risk-prone network and infrastructure management workflows draining precious time and resources? Shipshape IT’s dedicated network consultants analyze your hardware, data storage facilities, and network devices for performance and security. Working from behind the scenes, we unclog existing performance bottlenecks impeding smooth service delivery, minimizing downtime, and boosting productivity at all levels.

Our unparalleled dedication to customer satisfaction sets us apart

15-MINUTE RESPONSE

We understand the need to address mission critical failures immediately, no matter when they occur. We monitor critical systems 24×7, whether they’re in your facilities, ours or with your cloud provider.

TRUE FIXED PRICE

Shipshape IT follows a fixed-price model, aiming for efficient IT operations and quick issue resolution through proactive support. Clients benefit from predictable monthly fees and skilled staff, avoiding billing confusion.

FLEXIBLE AGREEMENTS

Clients can terminate our services after 90 days, as we prioritize surpassing expectations over contractual obligation. Our impressive 93% client retention rate reflects our commitment. Feel free to contact our customers for feedback.

DOCUMENTATION

Portal tracks all client issues and their resolutions and provides essential documentation, recording their service and purchase history, procedures, policies, system components and other relevant data.

UNLIMITED SUPPORT

The way we see it, if you’re our client, you hired us to perform a critical mission. Our infrastructure and expertise should be available to you without limitation in order to accomplish this mission. For Critical MaaS clients, your fee remains the same.

CONSISTENT STAFFING

Shipshape IT’s sustained success can be attributed to hiring the right people, supported by a strong management team and the right business model. All of these elements are required to attract and retain the best staff.

CONSULTING INCLUDED

Critical MaaS clients benefit from ongoing consultation at no additional fee. Shipshape IT management and senior technical staff hold regular meetings with Critical MaaS clients to discuss evolving and new technologies, potential risks or gaps presented by new threats and the general welfare of your IT operation and supported staff.

NO PRODUCT MARKUPS

As your business and technology advance, there will inevitably be the need to purchase hardware and software to implement improvements to your IT operation. Shipshape IT makes recommendations based on the best available technology for each unique business situation and are driven strictly by our alignment with our clients.

WE DON'T JUST WISH YOU BON VOYAGE. WE’RE ON BOARD!

This means rapid response to technical issues. It means predictable and consistent billing. It means uncluttered and uncomplicated options. In short, it means superior service.

Don’t Let Non-Compliance and Security Gaps Weigh Down Your Business!

No IT system is purely immune to cyberattacks. IT compliance starts with building a sound cybersecurity strategy surrounding potential threats to your business and user data. Shipshape IT’s cybersecurity strategy confronts compliance and security flaws on multiple levels through multi-factor authentication, strict password policies, advanced threat detection, and a proactive IT monitoring strategy.

Get Truly Professional IT Support Experts Onboard

Working with Shipshape IT delivers practical solutions provided by our tightly knit team of junior and senior network consultants. Our managed IT service goes far beyond basic support; not only do we respond to client support requests, your dedicated consultant will go a step further to help your company procure and install IT solutions based on your needs and budget.

Getting started with our IT support services is simple

Discovery Call

To determine if our services are a good business fit for your organization’s needs and gain insight into your people, plans and priorities.

Mutual Privacy

Before we ask you to discuss your IT operations in detail, we protect your privacy via a Mutual Non-Disclosure Agreement.
You can review it here here.

Requirements Assessment

This due diligence, performed at our expense, by senior technical staff, ensures that our proposal to you is uncluttered and tailored to your business.
There are additional benefits in the overview, here.

Shipshape IT Proposal

Our services are uncomplicated and uncluttered and so are our proposals.
Your proposal will be tailored to your organization's specific needs and will provide recommendations for any issues identified in the assessment.

Contract Execution

Once an agreement is executed, your Deployment Manager is assigned The Deployment Manager is tasked with becoming the subject matter expert on your IT operations and logistics.

Kickoff Meeting

After contract execution and prior to service initiation, your Deployment Manager will work with stakeholders to plan a secure, orderly transition to Shipshape IT services.

Intake Planning

The starting point for Shipshape IT to document information unique to your organization for proper IT operations and business management.
Examples include data retention policies, resource access, license tracking, after-hours access, vendor tracking, procurement authority, equipment warranties, and more.

Service Initiation

Support requests are directed to the Deployment Manager while documentation and deployment of services are completed.

Intake Complete

Once the documentation and deployment tasks are completed, requests are directed to the Support Desk.
Your Deployment Manager will remain as your technical advisor, taking a proactive role in future technology initiatives and the smooth operation of your network.

Ready to transform your business with our expert IT support?

Learn how we've helped businesses like yours overcome IT challenges

Explore the diverse range of industries we've empowered

LAW FIRMS

HEALTHCARE

FEDERAL CONTRACTORS

NON-PROFIT ORGANIZATIONS

Have questions about our IT support services in Arlington VA?

Unlike the average MSP, Shipshape IT clients embark on a truly professional journey where efficiency and satisfaction reign supreme. Each service is delivered by a high-caliber team. We’re never incentivized by selfish economic gain, a quality that guarantees full ownership and guidance from start to finish at no additional cost. 

Prompt, detailed responses, dedicated IT consultants, and unmatched industry expertise are some of the main things that make Shipshape IT the right fit for your company. Besides, professional, strategic IT service delivery is the hallmark of our business model.

Our multi-pronged data backup and business continuity strategy keeps our client’s systems up and running promptly even after an unforeseen black swan event. On top of that, we provide 24/7 monitoring to let us know when something is wrong and respond in time.

In the event of downtime, we will respond to your service request within minutes after you reach out to us. Depending on the nature of the issue, we may dispatch a network engineer to your location or fix it remotely.

Our company provides dynamic IT services responding to any challenges facing your business at every stage. Whether that means acquiring new tech solutions, upscaling or downscaling your team size, or moving to a new, flexible cloud environment, we’re there to support you.

Arlington, VA