Premium IT Support in Bethesda Since 2010

Invest in your business future with Bethesda’s leading managed IT services provider

Why Shipshape IT is The Top-Rated Managed IT Services Provider in Bethesda, MD?

Unlimited On-Site Support

If your IT support issue cannot be resolved quickly using our remote management toolset, we will dispatch technical support staff to your location at no additional charge.

Flexible Contracts

93% of Bethesda area clients who choose Shipshape IT, also choose to retain our services year over year. By providing IT support clients the flexibility to leave after 90 days with 30-day notice, small businesses in the Bethesda, MD area can engage Shipshape IT without risk or apprehension.

Superior Staff

Competitors that charge an hourly rate for IT support have an economic incentive to hire staff that costs less yet requires more time to complete a job. Under Shipshape IT’s Comprehensive Management as-a-Service, (CMaaS), our incentive is to support staff and systems with maximum effectiveness. This means we hire experienced, amazingly talented people and provide them with a deliberate growth and reward path to ensure they are motivated to stay at the top of their game and remain with us long term.

Rapid Response

At Shipshape IT, we’re focused on providing outstanding client service. Any IT support issue that interrupts your business will be treated with urgency. That is why we respond to you within 15 minutes and begin support immediately.

Plan Your Finances Better - No More Hidden Fees!

Tired of shady contracts obscuring the true cost of service? Our Fixed Price Billing model sets out to keep you in the know when it comes to the total billable amount for our services. At Shipshape IT, we charge a fixed, predictable, monthly fee under our Comprehensive Management as-a-Service, (CMaaS). Plan your finances better in full confidence that whenever an emergent cyberattack attempt threatens to cripple operations or your system goes down, we’ll take care of it at no hidden cost.

Due Diligence & Clearly Defined Deliverables: IT Support Requirements Assessment.

Through mature processes and meticulous due diligence, clients benefit from consistent rapid response and zero hourly billing/upcharges, all without the risk of long-term contracts. This due diligence process begins with Shipshape IT’s Support Requirements Assessment.

Support Requirements Assessment: Objectives

Why CMaaS?

Shipshape IT’s Comprehensive Management-as-a-Service (CMaaS) makes your job easier with clearly defined & meticulously 

managed deliverables. We serve as your logistical, technical, and administrative authority for your IT Support Services. Shipshape IT’s CMaaS enables you to quickly implement a full suite of mission critical IT support and infrastructure services for your Bethesda area small or medium size business.

  • Redundant Data Backup & Disaster Recovery Services, customized to your regulatory or risk management preference/policy.
  • Best practices and security standards to keep pace with evolving cyberthreats, i.e, encrypted workstations, email security, multi-factor authentication & staff training.
  • Your resources will be organized and managed within the Shipshape IT Portal, your secured, web-based system/process documentation and executive dashboard.
  • Proper anti-virus, anti-malware and anti-SPAM solutions, that are managed with centralized administration and tracking, as part of your White Glove IT Support.
  • Internet Security Awareness Training (ISAT) to equip employees to protect your business assets from loss or harm.
  • Expert advice on policies and procedures to protect your valuable data.
  • Data Loss Prevention (DLP) to prevent exfiltration of sensitive data, either accidentally or maliciously.
  • Unlimited On-Site Support for you and your staff.

What Our Clients Say

Shipshape IT’s remote IT management is a game-changer. Their proactive approach and instant support have allowed us to focus on our business without worrying about IT issues.

Jessica, Financial Services Company

We’re a nonprofit with a limited budget, and Shipshape IT’s managed services have allowed us to operate smoothly without breaking the bank. They’ve been an essential partner in helping us achieve our mission.

David, Nonprofit Organization

The team at Shipshape IT has been a breath of fresh air. They’re knowledgeable, responsive, and always looking for ways to improve our technology infrastructure. Highly recommended!

Susan, Manufacturing Company

Shipshape IT has been a valuable partner in helping us manage our IT infrastructure. They’re always available when we need them and are constantly looking for ways to improve our technology. We couldn’t be happier with their services.

Tom, Professional Services Company

Protect Your Business Against Unscrupulous Cybersecurity Threats

Cyberattacks on Bethesda, MD businesses have never been this high! Unfortunately, no business is safe from evolving malware, phishing attacks, trojans, and other cybersecurity risks. Shipshape IT provides a plethora of cybersecurity solutions, including secured Windows workstations, email security, and protected network systems.

Shipshape IT has stayed on top of emerging issues for over three decades. Our long-term implementation of security measures gives us the hands-on experience to tackle any cyber threats to your business.

Portal: Your Job Made Easier

Portal is Shipshape IT’s spinal cord for IT operations management and the (often neglected) administrative and logistical elements of IT service delivery.

  • Portal enables the comprehensive documentation and management of your information technology operations and logistics and is a transparent, shared resource, accessed and updated by Shipshape IT and the client.
  •  Track everything from inventory to information security in real-time. Review Shipshape IT’s performance & receive email alerts on changes and updates.
  • Portal’s inherent documentation, policy/procedure-detail, traceability, versioning and change-controltracking are all essential components to ensure client’s have proper oversight and documentation to verify Shipshape IT’s performance is up to White Glove standards.

Bethesda, MD