Experience Unparalleled IT Support in Cleveland Park

Comprehensive Managed IT Services Tailored to Your Business Needs

Are you struggling with IT issues that hamper your business operations?

Optimize your IT infrastructure with our tailored solutions

IT SUPPORT

Count on our IT support team for seamless operations. We provide swift solutions to technical issues, ensuring your business functions smoothly and efficiently, so you can stay focused on growth.

CYBERSECURITY

Protect your valuable data and digital assets with our robust cybersecurity solutions. Our proactive measures safeguard your business from cyber threats, ensuring peace of mind in an increasingly connected world.

managed it services image

MANAGED IT SERVICES

Streamline operations with our proactive managed IT services. We handle everything, from monitoring to maintenance, so you can focus on what matters most

IT CONSULTING

Leverage our expert IT consultants to strategize and optimize your technology landscape. We tailor solutions to fit your unique needs, ensuring your business thrives in the digital age.

Drive Business Growth with Scalable IT Solutions

A surge in growth marks the beginning of an exciting journey into the unknown. What that spells out for small businesses is the need to invest in more infrastructure for future needs – more powerful servers, more efficient applications, and more secure networks. As your Cleveland Park IT support provider, we’re committed to your long-term growth, a quality that shows vividly in our strategic advice on what your business needs to support growth.

Regulatory Compliance Assistance

Do you operate in a regulated market? Does your current IT support provider lack broad experience and expertise to adapt to the fluttering compliance requirements in your industry? If this describes what you’re going through, then it’s time to switch to a new IT services provider.

Going your own way with regulatory compliance can cast doubt in your ability to process and protect your customers’ sensitive data. Shipshape IT consultants are conversant with the shifting regulatory compliance standards; not only do we initiate process changes when new compliance requirements are rolled out, we further tighten the security around your IT infrastructure in deterrence of cyber incidents.

Choose us for unparalleled IT services and a commitment to your success

15-MINUTE RESPONSE

We understand the need to address mission critical failures immediately, no matter when they occur. We monitor critical systems 24×7, whether they’re in your facilities, ours or with your cloud provider.

TRUE FIXED PRICE

Shipshape IT follows a fixed-price model, aiming for efficient IT operations and quick issue resolution through proactive support. Clients benefit from predictable monthly fees and skilled staff, avoiding billing confusion.

FLEXIBLE AGREEMENTS

Clients can terminate our services after 90 days, as we prioritize surpassing expectations over contractual obligation. Our impressive 93% client retention rate reflects our commitment. Feel free to contact our customers for feedback.

DOCUMENTATION

Portal tracks all client issues and their resolutions and provides essential documentation, recording their service and purchase history, procedures, policies, system components and other relevant data.

UNLIMITED SUPPORT

The way we see it, if you’re our client, you hired us to perform a critical mission. Our infrastructure and expertise should be available to you without limitation in order to accomplish this mission. For Critical MaaS clients, your fee remains the same.

CONSISTENT STAFFING

Shipshape IT’s sustained success can be attributed to hiring the right people, supported by a strong management team and the right business model. All of these elements are required to attract and retain the best staff.

CONSULTING INCLUDED

Critical MaaS clients benefit from ongoing consultation at no additional fee. Shipshape IT management and senior technical staff hold regular meetings with Critical MaaS clients to discuss evolving and new technologies, potential risks or gaps presented by new threats and the general welfare of your IT operation and supported staff.

NO PRODUCT MARKUPS

As your business and technology advance, there will inevitably be the need to purchase hardware and software to implement improvements to your IT operation. Shipshape IT makes recommendations based on the best available technology for each unique business situation and are driven strictly by our alignment with our clients.

WE DON'T JUST WISH YOU BON VOYAGE. WE’RE ON BOARD!

This means rapid response to technical issues. It means predictable and consistent billing. It means uncluttered and uncomplicated options. In short, it means superior service.

Access 24/7 Monitoring and Support

Our proactive stance against IT issues is the hallmark of today’s IT service standard. Gone are the days when businesses would summon IT support when things went wrong. As a proactive IT support provider, we watch over your IT 24/7, actively scanning for issues waiting to grind your operations to a halt.

Every split second that passes with unresolved issues poses great danger to your business operations. For business managers concerned with productivity, monitoring and continuous support are key areas to invest in. Shipshape IT monitors your systems 24/7 on your premises, in the cloud, or in our private cloud storage, with particular interest in disruptive tech issues.

Continuous Business Process Improvement

To us, every process, every client relationship is subject to continuous review and improvement if we are to deliver an impactful and truly professional experience. When you come to us, our IT specialists unburden your business from the weight of recurrent IT issues. 

Each assessment starts with a series of hand-picked questions aimed at exposing the existing cracks within your IT system and mapping your future expectations. Based on your response, we anticipate your needs and develop custom-made IT strategies that align with your business objectives and budget.

Getting started with us is easy and hassle-free

Discovery Call

To determine if our services are a good business fit for your organization’s needs and gain insight into your people, plans and priorities.

Mutual Privacy

Before we ask you to discuss your IT operations in detail, we protect your privacy via a Mutual Non-Disclosure Agreement.
You can review it here here.

Requirements Assessment

This due diligence, performed at our expense, by senior technical staff, ensures that our proposal to you is uncluttered and tailored to your business.
There are additional benefits in the overview, here.

Shipshape IT Proposal

Our services are uncomplicated and uncluttered and so are our proposals.
Your proposal will be tailored to your organization's specific needs and will provide recommendations for any issues identified in the assessment.

Contract Execution

Once an agreement is executed, your Deployment Manager is assigned The Deployment Manager is tasked with becoming the subject matter expert on your IT operations and logistics.

Kickoff Meeting

After contract execution and prior to service initiation, your Deployment Manager will work with stakeholders to plan a secure, orderly transition to Shipshape IT services.

Intake Planning

The starting point for Shipshape IT to document information unique to your organization for proper IT operations and business management.
Examples include data retention policies, resource access, license tracking, after-hours access, vendor tracking, procurement authority, equipment warranties, and more.

Service Initiation

Support requests are directed to the Deployment Manager while documentation and deployment of services are completed.

Intake Complete

Once the documentation and deployment tasks are completed, requests are directed to the Support Desk.
Your Deployment Manager will remain as your technical advisor, taking a proactive role in future technology initiatives and the smooth operation of your network.

Ready to elevate your IT experience?

Hear from our satisfied clients about their experience with our IT services

Our IT support has transformed businesses across multiple industries

LAW FIRMS

HEALTHCARE

FEDERAL CONTRACTORS

NON-PROFIT ORGANIZATIONS

Got questions about our Managed IT services in Cleveland Park, DC?

You can scale your IT services with our company. As your business grows, so too do the inherent risks surrounding daily operations. At some point in time, your business will need more powerful tech solutions to take on new challenges. As your strategic IT consulting partner, you can count on our support in finding the best available solutions for your growing business needs.

Our managed IT services are different from traditional IT support in that we are a proactive managed services provider. Meaning that any issue reported to us by our technicians is dealt with sooner rather than later. In a traditional IT support setup, your provider will respond to issues afterwards. This unhinged strategy leaves room for future breakdown and puts your business at risk.

We provide on-site support for Cleveland Park businesses. Stubborn IT issues are hard to deal with remotely, often forcing business managers to call in real human support. Shipshape IT provides IT support on demand; whenever you run into issues that demand immediate intervention, don’t hesitate to get in touch with us.

Cybersecurity is a top priority for Shipshape IT. To begin with, we host your data on private cloud facilities that are double-secured with biometric and access card controls. We know how frustrating losing business data can be. The fallout, which includes lawsuits, revenue losses to ransom payments, reputation damage, can be mitigated with an IT support provider.

Since our goals are aligned with yours, our biggest incentive at Shipshape IT is to make your technology infrastructure work for you, without the opaque billing processes. As such, we make available our tools and expertise in full transparency to help you achieve success with your business IT. And to reinforce your long-term success, we schedule regular meetings with our senior technical staff to discuss with you any emerging issues and proposed solutions to bolster security and sanctify operations.

Cleveland Park, DC