Shipshape IT provides premium IT Support & Infrastructure Services to Washington DC area businesses.

Why Shipshape IT for Your Washington DC IT Support?

Unlimited On-Site Support
If your IT support issue cannot be resolved quickly using our remote management toolset, we will dispatch technical support staff to your DC area location at no additional charge.
Flexible Contracts
93% of DC area clients who choose Shipshape IT, also choose to retain our services year over year. By providing IT support clients the flexibility to leave after 90 days with 30-day notice, small businesses in the Washington DC area can engage Shipshape IT without risk or apprehension.
Rapid Response
At Shipshape IT, we’re focused on providing outstanding client service. Any IT support issue that interrupts your business will be treated with urgency. That is why we respond to you within 15 minutes and begin support immediately.
Superior Staff
Competitors that charge an hourly rate for IT support Washington DC services have an economic incentive to hire staff that costs less yet requires more time to complete a job. Under Shipshape IT’s Comprehensive Management as-a-Service, (CMaaS), our incentive is to support staff and systems with maximum effectiveness. This means we hire experienced, amazingly talented people and provide them with a deliberate growth and reward path to ensure they are motivated to stay at the top of their game and remain with us long term.
“The Shipshape IT team has also shown a remarkable understanding of our business and has helped us to develop and refine some of the services we offer to our client.”
President of Advertising Agency Client since 2011 Media Company, Maryland
“Because of their many legal clients, they know the business of Legal IT well enough that they can speak intelligently about time and billing systems, conflict checking/matter management software, and eDiscovery.”
Partner at Maryland Law Firm Client since 2012 Law Firm
“(Shipshape IT’s) in-depth knowledge on security issues has been a major asset as well. Your ability to quickly implement United States Configuration Baseline (USGBC) standards on secured Windows workstations allowed us to easily meet the government standards that are important to our company.”
President & CEO Cybersecurity Firm Client since 2011 Federal Contractor

IT Support Washington DC: Assess Your IT & Reduce Your Risk.

The COVID-19 Pandemic has resulted in an abrupt rise in cyberattacks on small businesses. If you haven’t reviewed your cybersecurity posture in 2020, it’s well past time.

Download Cybersecurity Checklist See how your business stacks up against this list of IT Security measures all businesses must implement.
Schedule a No Cost Assessment Shipshape IT, at our expense, will deliver a report detailing identified security gaps and recommendations.

Due Diligence & Clearly Defined Deliverables: Support Requirements Assessment.

Through mature processes and meticulous due diligence, clients benefit from consistent rapid response and zero hourly billing/upcharges, all without the risk of long-term contracts. This due diligence process begins with Shipshape IT’s Support Requirements Assessment.

Support Requirements Assessment: Objectives
White glove service steps

This assessment is performed by senior technical staff, at our expense, for qualified prospects.

Assess My IT Support Requirements

Why CMaaS?

CMaaS: Comprehensive Management as-a-Service
Shipshape IT’s Comprehensive Management-as-a-Service (CMaaS) makes your job easier with clearly defined & meticulously managed deliverables. We serve as your logistical, technical, and administrative authority for your IT Support Services. Shipshape IT’s CMaaS enables you to quickly implement a full suite of mission critical IT support and infrastructure services for your DC area small or medium size business.
  • Redundant Data Backup & Disaster Recovery Services, customized to your regulatory or risk management preference/policy.
  • Best practices and security standards to keep pace with evolving cyberthreats, i.e, encrypted workstations, email security, multi-factor authentication & staff training.
  • Your resources will be organized and managed within the Shipshape IT Portal, your secured, web-based system/process documentation and executive dashboard.
  • Proper anti-virus, anti-malware and anti-SPAM solutions, that are managed with centralized administration and tracking, as part of your White Glove IT Support.
  • Internet Security Awareness Training (ISAT) to equip employees to protect your business assets from loss or harm.
  • Expert advice on policies and procedures to protect your valuable data.
  • Data Loss Prevention (DLP) to prevent exfiltration of sensitive data, either accidentally or maliciously.
  • Unlimited On-Site Support for you and your staff.

Portal: Your Job Made Easier

Portal is Shipshape IT’s spinal cord for IT operations management and the (often neglected) administrative and logistical elements of IT service delivery.

Schedule a Portal Demo

Portal enables the comprehensive documentation and management of your information technology operations and logistics and is a transparent, shared resource, accessed and updated by Shipshape IT and the client.
Track everything from inventory to information security in real-time. Review Shipshape IT’s performance & receive email alerts on changes and updates.
Portal’s inherent documentation, policy/procedure-detail, traceability, versioning and change-controltracking are all essential components to ensure client’s have proper oversight and documentation to verify Shipshape IT’s performance is up to White Glove standards.

“I particularly find the online portal a worthwhile tool for our organization because with periodic turnover in leadership, it’s helpful that we will be able to file pertinent information such as passwords and other access-related information in one place.”
Communications Director of a Wash, DC Church Client since 2015 Non-profit Organization, Washington DC
“The documentation process allows anyone at Shipshape IT to assist us, which is critical to maintaining our network and solving issues quickly when they arise.”
Chief Information Officer Client since 2014 Law Firm
“We interviewed a number of companies to take over our IT function. Shipshape IT stood out among all of these companies, however, since their approach was to understand and document our IT environment, including our connection to the rest of the federation.”
Director of Finance & Administration Client since 2014 Non-profit Organization

Washington, D.C. Office Location

Washington, D.C. office building
Business Office 1300 I Street NW, Suite 400E Washington, D.C. 20005