IT Support Washington DC | DC Tech Support Provider You Can Trust

Secure Your IT Support & Reduce Your Risk Immediately

Shipshape IT provides premium IT Support & Infrastructure Services to the Metro DC area and Arlington, VA.

Why Shipshape IT is The Top-Rated IT Support Provider in DC?

Unlimited On-Site Support

If your IT support issue cannot be resolved quickly using our remote management toolset, we will dispatch technical support staff to your DC area location at no additional charge.

Superior Staff

Competitors that charge an hourly rate for IT support Washington DC services have an economic incentive to hire staff that costs less yet requires more time to complete a job. Under Shipshape IT’s Comprehensive Management as-a-Service, (CMaaS), our incentive is to support staff and systems with maximum effectiveness. This means we hire experienced, amazingly talented people and provide them with a deliberate growth and reward path to ensure they are motivated to stay at the top of their game and remain with us long term.

Flexible Contracts

93% of DC area clients who choose Shipshape IT, also choose to retain our services year over year. By providing IT support clients the flexibility to leave after 90 days with 30-day notice, small businesses in the Washington DC area can engage Shipshape IT without risk or apprehension.

Rapid Response

At Shipshape IT, we’re focused on providing outstanding client service. Any IT support issue that interrupts your business will be treated with urgency. That is why we respond to you within 15 minutes and begin support immediately.

“The Shipshape IT team has also shown a remarkable understanding of our business and has helped us to develop and refine some of the services we offer to our client.”
President of Advertising Agency Client since 2011 Media Company, Maryland
“(Shipshape IT’s) in-depth knowledge on security issues has been a major asset as well. Your ability to quickly implement United States Configuration Baseline (USGBC) standards on secured Windows workstations allowed us to easily meet the government standards that are important to our company.”
President & CEO Cybersecurity Firm Client since 2011 Federal Contractor
“Because of their many legal clients, they know the business of Legal IT well enough that they can speak intelligently about time and billing systems, conflict checking/matter management software, and eDiscovery.”
Partner at Maryland Law Firm Client since 2012 Law Firm

Assess Your IT Services & Reduce Your Risk.

The COVID-19 Pandemic has resulted in an abrupt rise in cyberattacks on small businesses. If you haven’t reviewed your cybersecurity posture in 2020, it’s well past time.

Due Diligence & Clearly Defined Deliverables: IT Support Requirements Assessment.

Through mature processes and meticulous due diligence, clients benefit from consistent rapid response and zero hourly billing/upcharges, all without the risk of long-term contracts. This due diligence process begins with Shipshape IT’s Support Requirements Assessment.

Support Requirements Assessment: Objectives

Assess My IT Support Requirements

Why CMaaS?

Shipshape IT’s Comprehensive Management-as-a-Service (CMaaS) makes your job easier with clearly defined & meticulously managed deliverables. We serve as your logistical, technical, and administrative authority for your IT Support Services. Shipshape IT’s CMaaS enables you to quickly implement a full suite of mission critical IT support and infrastructure services for your DC area small or medium size business.

  • Redundant Data Backup & Disaster Recovery Services, customized to your regulatory or risk management preference/policy.
  • Best practices and security standards to keep pace with evolving cyberthreats, i.e, encrypted workstations, email security, multi-factor authentication & staff training.
  • Your resources will be organized and managed within the Shipshape IT Portal, your secured, web-based system/process documentation and executive dashboard.
  • Proper anti-virus, anti-malware and anti-SPAM solutions, that are managed with centralized administration and tracking, as part of your White Glove IT Support.
  • Internet Security Awareness Training (ISAT) to equip employees to protect your business assets from loss or harm.
  • Expert advice on policies and procedures to protect your valuable data.
  • Data Loss Prevention (DLP) to prevent exfiltration of sensitive data, either accidentally or maliciously.
  • Unlimited On-Site Support for you and your staff.

Portal: Your Job Made Easier

Portal is Shipshape IT’s spinal cord for IT operations management and the (often neglected) administrative and logistical elements of IT service delivery.

Portal enables the comprehensive documentation and management of your information technology operations and logistics and is a transparent, shared resource, accessed and updated by Shipshape IT and the client.

Track everything from inventory to information security in real-time. Review Shipshape IT’s performance & receive email alerts on changes and updates.

Portal’s inherent documentation, policy/procedure-detail, traceability, versioning and change-controltracking are all essential components to ensure client’s have proper oversight and documentation to verify Shipshape IT’s performance is up to White Glove standards.

Washington, D.C. Office Location

Business Office
1300 I Street NW, Suite 400E Washington, D.C. 20005
Phone: 866.780.9700