Shipshape IT maintains and furnishes all clients with our Advanced Web-Based Project/Account Management Tool and Executive Dashboard called Portal. Portal is Shipshape IT’s foundation for operations management essentials and the often neglected administrative and logistical elements of MSP service delivery. Portal’s inherent documentation, policy/procedure-detail, traceability, versioning and change-control-tracking are all essential components to ensure Shipshape IT has proper oversight and documentation to verify Shipshape IT’s performance is up to White Glove standards.

Portal keeps you informed and confident that your IT Operations are up to date and in good hands. Track everything from inventory to information security in real-time. Review Shipshape IT’s performance and receive email alerts on changes and updates, (which are date and user stamped).

Portal enables the comprehensive documentation and management of your information technology operations and logistics and is a transparent, shared resource, accessed and updated by Shipshape IT and the client.

Shipshape IT's Portal is provided to all Critical MaaS^SM clients.

Put simply, we are passionate about technology, and it shows in the comprehensive Server and Infrastructure Support we offer Critical MaaS^SM clients. Our team is proficient in Microsoft, Cisco, Apple, Linux, Novell and other systems and can manage all standard maintenance needs to keep your organization’s servers and IT infrastructure running smoothly. In addition to expedient and effective response, the technology experts at Shipshape IT proactively tend to the ongoing maintenance requirements of our clients' infrastructure. We offer disaster recovery and business continuity, including virtualized imaging that allows clients to continue operating on our infrastructure in the event of an emergency. Our customized Redundant Data Backup capability protects clients’ information and assets from undiscovered file damage. Clients also maintain the option to move elements of their IT infrastructure to Cloud Computing at any time it makes good business sense to do so. Critical MaaS^SM clients also benefit from live Systems and Application monitoring.

Shipshape IT prides itself on being a service company first and a technology company second, and this shows in the quality of our client relationships and end user support. Our knowledgeable, professional staff can assist with any issue, remotely or onsite as preferred by the client. We also maintain a help desk portal and back up our commitment to superior service with a 15-minute response policy.

Shipshape IT offers unlimited data backup to multiple offsite locations, as well as locally. This service is multiplatform, backing up Windows, Mac, and Linux machines seamlessly across locations. What’s more, there are no data storage limits. This service protects an organization’s IT assets, including servers, workstations and laptops—basically any machine with an Internet connection.

Because each client’s needs are unique, this service is completely customizable. But by default, we keep daily data for three weeks, weekly data for three months, and monthly data for the duration of a client’s contract. We can even back up hourly, depending on a client’s needs. We also retain data deleted locally unless otherwise requested. This approach safeguards against undiscovered file damage that can occur from corruption or viruses. These default retention policies are easily modified in the event our clients' preference and regulatory or risk management policy necessitates doing so.

Redundant Data Backup requires sufficient Internet connection to accommodate the desired backup. It’s web-based and supports multiple users and security levels within an organization. This service—and the peace of mind that comes with it—is provided to all Comprehensive IT Support - Critical MaaS^SM clients. It’s also available as a stand-alone service.

Shipshape IT Redundant Data Backup Diagram

• Data is encrypted and compressed at the source before being transmitted off-site.
• File Based Backup sessions to each site are separate processes. Potential errors or corruption at one site will not replicate to another site or backup set.

Shipshape IT believes every effort should be made to prevent problems before they occur, but that it’s also critical to be adequately protected in the event of a “black swan”—an unanticipated event with potentially harmful consequences, such as disk or other media failures, hardware theft, Internet outages, an inaccessible building, and other difficult situations. In safeguarding Critical MaaS^SM customers’ assets against black swans, we go above and beyond, providing virtualized imaging of everything critical to continued operations, not just data and files, but also applications and workstations. In emergency situations, this virtualized infrastructure allows clients to resume operating with confidence.

Disaster Recovery Diagram

• A disaster or significant infrastructure failure occurs at a client facility.
• Shipshape IT uses stored hard disk images of critical servers and workstations, supplemented by daily redundant-site backups, to create virtual instances of affected systems in the Shipshape IT high-performance cloud computing environment.
• Client can access their systems and continue operations from anywhere with an Internet connection.
• Operations are transitioned back to the client facility then the situation is resolved.

Shipshape IT's core infrastructure for service delivery and hosting is located in its Northern Virginia data center. This facility, as well as those of select industry leading vendors are the cornerstone of Shipshape IT’s superior service. All Comprehensive IT Support - Critical MaaS^SM clients have access to these secure resources, which together provide support for web hosting, Microsoft and Linux server hosting, virtual desktops and complete Cloud computing solutions. Server, application and web hosting are also available as stand-alone services, with all customers receiving their own firewall and benefiting from the technical support of highly skilled staff experienced in multiple platforms and technologies.

Shipshape IT Server, Application & Web Hosting Diagram

Shipshape IT clients may choose between traditional hosting services or virtualized systems. Either solution includes a fully secured private network and expert support. Those choosing virtualization may select Windows or Linux operating systems configured to any specification and supporting myriad of applications such as:

• Proprietary Applications
• Corporate Web Sites (IIS or Apache)
• Email Systems
• Virtual User Desktops for Mobile Users or Remote Workers
• Custom Web Applications

Traditional hosting customers can provide hardware of their choosing or may work with Shipshape IT to select components.

Critical MaaS^SM clients all benefit from ongoing consultation from Shipshape IT staff, who offer vast knowledge and expertise on current IT topics and trends. This involves periodic management meetings to discuss opportunities to ensure clients’ business goals and IT infrastructure align. The intent is continuous improvement, enabling clients to stay on top of emerging issues that may impact their business—and their bottom line. Our experts also assist our clients in establishing and maintaining an ongoing technology road map.

Today, email is likely the most critical IT tool used by your organization, regardless of size or industry. As a result, it poses a significant security risk. To mitigate this risk, Shipshape IT delivers and integrates a highly versatile Mail Security and Continuity Service for our clients in Maryland, Virginia, and Washington, D.C. There is no hardware to buy, mail server to change or term contract to sign. Shipshape IT's Mail Security and Continuity provides a single integrated solution for all administrative, operational and technical elements of mail management.

First, it enables immediate redundancy in the event of your current mail server's failure. Second, Shipshape IT filters spam, viruses and other undesirable content for clients through a secure, web-based system that provides easy-to-manage administrative tools and quarantine reports. In addition, our web-based portal offers email continuity in the event your primary system is interrupted, enabling you to keep business running as usual while the problem is resolved. This service—and the peace of mind that comes with it—is provided to all Comprehensive IT Support - Critical MaaS^SM clients. It’s also available as a stand alone service.

Shipshape IT Mail Security Diagram

1. Outside email is sent.
2. Message is routed to Shipshape IT security servers for analysis.
3. Shipshape IT analyzes the message in order to remove spam, viruses, harmful embedded links or other malware.
4. The message is processed according to client defined policies (black lists, white lists, content and attachement filtering).
5. The message is forwarded to the client email system, or is discarded or quarantined as appropriate. All processes are logged.

Shipshape IT Mail Continuity Diagram

1. Shipshape IT detects that the client's email system is off line or unavailable.
2. Shipshape IT alerts the client and activates the email continuity system. Inbound messages are processed and held at Shipshape IT.
3. End-users can access the Shipshape IT web portal to send and receive email messages until the client email system is restored.
4. After the client email system is restored, messages processed via the web portal are intelligently synchronized back to the client's systems and normal mail flow resumes.

Our contingency planning and state-of-the-art infrastructure means that Critical MaaS^SM customers never need to worry about being without Internet capability for extended periods of time. In the event of an Internet outage, we can deploy a number of solutions depending on the circumstances, ranging from enabling your organization to continue operating on our infrastructure to showing up onsite to set up a wireless or alternative connectivity solution. These prospective contingencies are determined shortly after initial engagement and are subject to client’s needs, proximity to hot-spots, cellular access and alternative Internet providers.

Shipshape IT provides Critical MaaS^SM customers with live monitoring of all systems and applications—your organization’s servers, network components and disk space and other relevant items. Status of these systems and applications is visible to clients live at any time via our proprietary portal, and Shipshape IT receives immediate notification in the event of an outage, allowing for rapid response and resolution by engineers on call—24/7.