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Testimonials

In their own words: What clients are saying about Shipshape IT

Testimonial Categories

Legal IT
Non-Profit IT
Fed Contractor
On-Boarding
Support
Rapid Response
Fixed Price
Documentation
White Glove
Technical Staff

Non-Profit IT

"We interviewed a number of companies to take over our IT function. Shipshape IT stood out among all of these companies, however, since their approach was to understand and document our IT environment, including our connection to the rest of the federation."
Director of Finance and Administration, Client since 2014
Non-profit Organization, Washington DC
"Our staff is needy and requires a lot of 'handholding' which we have received from the very beginning from our assigned network engineer."
Director of Human Resources and Administration, Client since 2016
Non-profit Organization, Washington DC
"The engagement and support beginning with our initial meeting through the migration and ongoing support is flawless."
Director of Human Resources and Administration, Client since 2016
Non-profit Organization, Washington DC
"The ticket response time is so fast many staffers were stunned the first time they submitted a request — having experienced either a very delayed or no response from our former provider."
Director of Human Resources and Administration, Client since 2016
Non-profit Organization, Washington DC
"We have experienced a tremendous turnaround as it relates to our IT needs."
Communications Director of a Wash, DC Church Client since 2015
Non-profit Organization, Washington DC
"Shipshape IT's quick response time has been an added benefit."
Communications Director of a Wash, DC Church, Client since 2015
Non-profit Organization, Washington DC
"They helped us upgrade our systems, but the also learned everything about us."
Director of Finance and Administration, Client since 2014
Non-profit Organization, Washington DC
"Your team has become an extension of our team which is exactly what was needed."
Director of Human Resources and Administration, Client since 2016
Non-profit Organization, Washington DC
"...unlike other potential providers we interviewed (Shipshape IT) took a good bit of time during the first meeting to physically assess our equipment and configuration."
Director of Human Resources and Administration, Client since 2016
Non-profit Organization, Washington DC
"I particularly find the online portal a worthwhile tool for our organization because with periodic turnover in leadership, it's helpful that we will be able to file pertinent information such as passwords and other access-related information in one place."
Communications Director of a Wash, DC Church, Client since 2015
Non-profit Organization, Washington DC
"I have received positive feedback from numerous colleagues and fellow congregants who have had longstanding IT issues resolved immediately thanks to the professional, efficient and expeditious work by Shipshape IT."
Communications Director of a Wash, DC Church, Client since 2015
Non-profit Organization, Washington DC
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Fed Contractor IT

"My organization has been supported by Shipshape IT for over 6 years and in that time we have received excellent service and support. This has included deploying new offices and hardware and through routine support of exchange and windows servers. Each help desk technician is friendly and works hard to resolve any of our support requests."
IT Solutions Manager, Client since 2011
Federal Contractor, Virginia
"Your network engineers know our systems and operations so each visit doesn't result in retraining, as was the case with our prior vendor."
President & CEO CyberSecurity Firm, Client since 2011
Federal Contractor, Virginia
"(Shipshape IT's) in-depth knowledge on security issues has been a major asset as well. Your ability to quickly implement United States Configuration Baseline (USGBC) standards on secured Windows workstations allowed us to easily meet the government standards that are important to our company."
President & CEO CyberSecurity Firm, Client since 2011
Federal Contractor, Virginia
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On-Boarding

"We interviewed a number of companies to take over our IT function. Shipshape IT stood out among all of these companies, however, since their approach was to understand and document our IT environment, including our connection to the rest of the federation."
Director of Finance and Administration, Client since 2014
Non-profit Organization, Washington DC
"The engagement and support beginning with our initial meeting through the migration and ongoing support is flawless."
Director of Human Resources and Administration, Client since 2016
Non-profit Organization, Washington DC
"Every time-frame commitment was met or exceeded."
Office Manager of DC Law Firm, Client since 2013
Law Firm, Washington DC
"Shipshape IT on boarded our existing IT infrastructure and IT processes without any downtime during the initial transition - essential for our business."
Chief Information Officer, Client since 2014
Law Firm, Washington DC
"Shipshape IT provided a smooth, predictable cut-over from our old vendor, and handled the transition quickly and without interruption nor surprise expenses."
Partner at Maryland Law Firm, Client since 2012
Law Firm, Maryland
"...unlike other potential providers we interviewed (Shipshape IT) took a good bit of time during the first meeting to physically assess our equipment and configuration."
Director of Human Resources and Administration, Client since 2016
Non-profit Organization, Washington DC
"Shipshape IT, from their onboarding process and documentation, to major projects, has seen us through growth with technical knowledge and reliability."
Chief Information Officer, Client since 2014
Law Firm, Washington DC
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Comprehensive Support

"Their Fixed Price Billing, integrated Disaster Recovery and Business Continuity Services, made our firm choose Shipshape IT."
Partner at Maryland Law Firm, Client since 2012
Law Firm, Maryland
"There isn't a day that goes by that one of us at AL&H doesn't say 'I can't believe our last IT group never did this (or never told us this, or never took care of this)'"
President of Advertising Agency, Client since 2011
Media Company, Maryland
"...unlike other potential providers we interviewed (Shipshape IT) took a good bit of time during the first meeting to physically assess our equipment and configuration."
Director of Human Resources and Administration, Client since 2016
Non-profit Organization, Washington DC
"They live to serve and never disappoint. They are an extension of our business. They really care."
President of Marketing & Communications Firm, Client since 2011
Marketing & Communications Firm, Virginia
"When we had issues with our phones, you worked relentlessly with our vendor to resolve the issue quickly."
Office Manager of DC Law Firm, Client since 2013
Law Firm, Washington DC
"We finally feel we can rely on our IT vendors for recommendations and delivery of services and projects."
Chief Information Officer, Client since 2014
Law Firm, Washington DC
"[Regarding fixed price]...It not only helps greatly with financial planning, but it also alleviates any concern about large, unexpected expenses that often were an issue In the past. In a number of cases we had decided not to address some problems because we had no idea what it would cost."
President of Advertising Agency, Client since 2011
Media Company, Maryland
"The Shipshape IT team has also shown a remarkable understanding of our business and has helped us to develop and refine some of the services we offer to our clients."
President of Advertising Agency, Client since 2011
Media Company, Maryland
"As a client for the past 6 years, no matter the challenge we throw at them, Shipshape IT responds quickly, efficiently, with our needs FIRST in mind."
President of Marketing & Communications Firm, Client since 2011
Marketing & Communications Firm, Virginia
"My organization has been supported by Shipshape IT for over 6 years and in that time we have received excellent service and support. This has included deploying new offices and hardware and through routine support of exchange and windows servers. Each help desk technician is friendly and works hard to resolve any of our support requests."
IT Solutions Manager, Client since 2011
Federal Contractor, Virginia
"Over the years, (Law Firm) has worked with several IT companies and Shipshape IT stands out with their operations model, technical knowledge, and reliability."
Chief Information Officer, Client since 2014
Law Firm, Washington DC
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Rapid Response

"The ticket response time is so fast many staffers were stunned the first time they submitted a request — having experienced either a very delayed or no response from our former provider."
Director of Human Resources and Administration, Client since 2016
Non-profit Organization, Washington DC
"I have received positive feedback from numerous colleagues and fellow congregants who have had longstanding IT issues resolved immediately thanks to the professional, efficient and expeditious work by Shipshape IT."
Communications Director of a Wash, DC Church, Client since 2015
Non-profit Organization, Washington DC
"We have been able to rely on your rapid response and reliable staff."
Office Manager of DC Law Firm, Client since 2013
Law Firm, Washington DC
"Shipshape IT's quick response time has been an added benefit."
Communications Director of a Wash, DC Church, Client since 2015
Non-profit Organization, Washington DC
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Fixed Price

"Their Fixed Price Billing, integrated Disaster Recovery and Business Continuity Services, made our firm choose Shipshape IT."
Partner at Maryland Law Firm, Client since 2012
Law Firm, Maryland
"[Regarding fixed price]...It not only helps greatly with financial planning, but it also alleviates any concern about large, unexpected expenses that often were an issue In the past. In a number of cases we had decided not to address some problems because we had no idea what it would cost."
President of Advertising Agency, Client since 2011
Media Company, Maryland
"Shipshape IT provided a smooth, predictable cut-over from our old vendor, and handled the transition quickly and without interruption nor surprise expenses."
Partner at Maryland Law Firm, Client since 2012
Law Firm, Maryland
"Your fixed-price billing model is a blessing. We do not have to worry about unforeseen issues, such as malware infections, triggering an outrageous bill."
Office Manager of DC Law Firm, Client since 2013
Law Firm, Washington DC
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Documentation

"We interviewed a number of companies to take over our IT function. Shipshape IT stood out among all of these companies, however, since their approach was to understand and document our IT environment, including our connection to the rest of the federation."
Director of Finance and Administration, Client since 2014
Non-profit Organization, Washington DC
"Your network engineers know our systems and operations so each visit doesn't result in retraining, as was the case with our prior vendor."
President & CEO CyberSecurity Firm, Client since 2011
Federal Contractor, Virginia
"The documentation process allows anyone at Shipshape IT to assist us, which is critical to maintaining our network and solving issues quickly when they arise."
Chief Information Officer, Client since 2014
Law Firm, Washington DC
"I particularly find the online portal a worthwhile tool for our organization because with periodic turnover in leadership, it's helpful that we will be able to file pertinent information such as passwords and other access-related information in one place."
Communications Director of a Wash, DC Church, Client since 2015
Non-profit Organization, Washington DC
"The documentation process created internal transparency for us on software purchases, yearly expenses, and project needs."
Chief Information Officer, Client since 2014
Law Firm, Washington DC
"Shipshape IT, from their onboarding process and documentation, to major projects, has seen us through growth with technical knowledge and reliability."
Chief Information Officer, Client since 2014
Law Firm, Washington DC
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White Glove

"Every person on your team who has come to our office is friendly, personable, professional, knowledgeable, thorough, and obviously enjoys what they do."
President of Advertising Agency, Client since 2011
Media Company, Maryland
"Shipshape IT's model for providing IT services is forward thinking and unparalleled in their industry."
President & CEO of DC Advertising Firm, Client since 2012
Media Company, Washington DC
"Our staff is needy and requires a lot of 'handholding' which we have received from the very beginning from our assigned network engineer."
Director of Human Resources and Administration, Client since 2016
Non-profit Organization, Washington DC
"The engagement and support beginning with our initial meeting through the migration and ongoing support is flawless."
Director of Human Resources and Administration, Client since 2016
Non-profit Organization, Washington DC
"They live to serve and never disappoint. They are an extension of our business. They really care."
President of Marketing & Communications Firm, Client since 2011
Marketing & Communications Firm, Virginia
"It seems as if you actually train your engineers to go above and beyond in all tasks."
Office Manager of DC Law Firm Client since 2013
Law Firm, Washington DC
"Over the years, (Law Firm) has worked with several IT companies and Shipshape IT stands out with their operations model, technical knowledge, and reliability."
Chief Information Officer, Client since 2014
Law Firm, Washington DC
"[Shipshape IT staff have]...demonstrated a keen, and valuable, sense of judgement and discretion, which was not even a consideration of our other provider."
President of Advertising Agency, Client since 2011
Media Company, Maryland
"We consider Shipshape IT more than a vendor; we consider them a trusted partner. They're genuinely interested in our success and how they can support it."
President & CEO of DC Advertising Firm Client since 2012
Media Company, Washington DC
"Your team has become an extension of our team which is exactly what was needed."
Director of Human Resources and Administration, Client since 2016
Non-profit Organization, Washington DC
"As a client for the past 6 years, no matter the challenge we throw at them, Shipshape IT responds quickly, efficiently, with our needs FIRST in mind."
President of Marketing & Communications Firm, Client since 2011
Marketing & Communications Firm, Virginia
"We here at [Law Firm], LLC are very satisfied with the service and technical prowess of Shipshape IT. We have been with them for 6 years. We've had the same technicians working with us for as long as I can remember and have always been treated as if we are there most important client. We highly recommend Shipshape IT!"
Partner specializing in criminal defense law, Client since 2012
Law Firm, Maryland
"I have received positive feedback from numerous colleagues and fellow congregants who have had longstanding IT issues resolved immediately thanks to the professional, efficient and expeditious work by Shipshape IT."
Communications Director of a Wash, DC Church, Client since 2015
Non-profit Organization, Washington DC
"Every technician at Shipshape IT is able to work in our environment. We never hear time wasted spinning wheels on, 'I don't know anything about how (Law Firm) does that' Or 'this problem will have to wait' as we did with prior providers."
Chief Information Officer, Client since 2014
Law Firm, Washington DC
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Technical Staff

"Because of their many legal clients, they know the business of Legal IT well enough that they can speak intelligently about time and billing systems, conflict checking/matter management software, and ediscovery."
Partner at Maryland Law Firm, Client since 2012
Law Firm, Maryland
"Every person on your team who has come to our office is friendly, personable, professional, knowledgeable, thorough, and obviously enjoys what they do."
President of Advertising Agency, Client since 2011
Media Company, Maryland
"Our staff is needy and requires a lot of 'handholding' which we have received from the very beginning from our assigned network engineer."
Director of Human Resources and Administration, Client since 2016
Non-profit Organization, Washington DC
"We have been able to rely on your rapid response and reliable staff."
Office Manager of DC Law Firm, Client since 2013
Law Firm, Washington DC
"I have received positive feedback from numerous colleagues and fellow congregants who have had longstanding IT issues resolved immediately thanks to the professional, efficient and expeditious work by Shipshape IT."
Communications Director of a Wash, DC Church, Client since 2015
Non-profit Organization, Washington DC
"Your network engineers know our systems and operations so each visit doesn't result in retraining, as was the case with our prior vendor."
President & CEO CyberSecurity Firm, Client since 2011
Federal Contractor, Virginia
"There isn't a day that goes by that one of us at AL&H doesn't say 'I can't believe our last IT group never did this (or never told us this, or never took care of this)'"
President of Advertising Agency, Client since 2011
Media Company, Maryland
"[Shipshape IT staff have]...demonstrated a keen, and valuable, sense of judgement and discretion, which was not even a consideration of our other provider."
President of Advertising Agency, Client since 2011
Media Company, Maryland
"We here at [Law Firm], LLC are very satisfied with the service and technical prowess of Shipshape IT. We have been with them for 6 years. We've had the same technicians working with us for as long as I can remember and have always been treated as if we are there most important client. We highly recommend Shipshape IT!"
Partner specializing in criminal defense law, Client since 2012
Law Firm, Maryland
"It seems as if you actually train your engineers to go above and beyond in all tasks."
Office Manager of DC Law Firm, Client since 2013
Law Firm, Washington DC
"(Shipshape IT's) in-depth knowledge on security issues has been a major asset as well. Your ability to quickly implement United States Configuration Baseline (USGBC) standards on secured Windows workstations allowed us to easily meet the government standards that are important to our company."
President & CEO CyberSecurity Firm, Client since 2011
Federal Contractor, Virginia
"We finally feel we can rely on our IT vendors for recommendations and delivery of services and projects."
Chief Information Officer, Client since 2014
Law Firm, Washington DC
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