Shipshape IT’s philosophy, people and processes are underpinned by a state-of-the-art infrastructure for conducting company and client operations.
Our clients’ data is securely replicated and backed up, providing unsurpassed protection for their informational assets and investments. Our private cloud facilities are fully redundant and physically secured with bio-metric and access card concurrently required for entrance. Put simply, our facilities—and our clients’ data—are secure.
Over the past decade, we’ve continued to mature our processes and implement improvements through the development of custom software, designed to optimize service delivery and the client experience. Shipshape IT’s Operations Portal is the foundation of White Glove IT service.
When it comes to IT services, technical expertise is not enough. The right people and processes are also essential. And at Shipshape IT, we combine people, processes and technology in a transformational way.
Our methods connect to form a strong framework for keeping your organization’s IT operations running smoothly—so you can concentrate on running your business. We prevent and solve problems; collect, maintain and disseminate data; and record and document progress. This holistic approach is obvious from the start. We begin each new client relationship by first asking clients the right questions, then listening to their answers until we’ve properly defined their needs and goals. Only then do we formulate, implement and manage effective IT policies, response protocols and strategic guidance that conforms to the needs and budget of each unique client. From there, our goal is continuous improvement. After all, our interests and those of our clients are aligned—by design. The result is superior service.
Of course, all of our methods are supported by sophisticated technologies and tools. For example, our proprietary online Operations Portal tracks all client issues and their resolutions and provides essential documentation, recording their service and purchase history, procedures, policies, system components and other relevant data. Through our Portal, clients may also view the live status and history of all monitored systems at any time.